Terms of service

OVERVIEW
This website is operated by NEFERZIZI. Throughout the site, the terms “we”, “us” and “our” refer to NEFERZIZI. NEFERZIZI offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [SEE OUR PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall NEFERZIZI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless NEFERZIZI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at neferzizi21@gmail.com.
Our contact information is posted below:
[NEFERZIZI]
neferzizi21@gmail.com
22a Lutterworth Drive, Adwick-Le-Street, Adwick, Doncaster, South Yorkshire, DN6 7DF, United Kingdom
00447703506955

Service Terms and User Agreement

We are here, trying to help to the fullest of our capability, and whilst the legals can sound daunting you will find us a capable and amenable organisation to work with.
 

Company Details:
NEFERZIZI

22A Lutterworth Drive

Adwick-Le-Street

Adwick

Doncaster

South Yorkshire

DN6 7DF

UNITED KINGDOM

 

This website is operated by Neferzizi ("we" or "us" or Neferzizi). The following terms and conditions (the "Agreement") govern all use of this website (the "Site") and the services available on or at the Site (taken together with the Site, the "Service"). The Service is offered subject to your (the "User") acceptance without modification of all of the terms and conditions contained here and all other operating rules, policies and procedures that may be published from time to time on the Site by Neferzizi – including, without limitation, Shipping, Returns Policy, Privacy Policy and others. Do not use this Site if you do not agree with this Agreement. You must take the time to read and understand these Terms before using Neferzizi services. By registering with Neferzizi, you accept that you are entering into a contract with us under these Terms. People who register for Neferzizi establish an "Account" and become "Users". Wholesale accounts are regarded as “business” not as a “consumer”. Visitors to Neferzizi who do not become Users, but who nevertheless use the Site and/or download the App, affirm that they are bound by these Terms each time they access Neferzizi. You should be aware that these Terms may change from time to time as mentioned in Clause 1 below.
 

The website provides access to a number of services that may be used in accordance with these terms. The Service includes, but is not limited to:

  • The ability to upload digital designs or images to the website or to email digital images to us so that we can process them on your behalf;
  • The ability to order products of images that have been transferred or uploaded to the website of Neferzizi.

These terms or User Agreement govern the relationship between you and us. This website (and the services provided through the website) can only be used if you agree to these terms. You may only use the website in accordance with these terms. Only persons aged sixteen years or over may agree to these terms and use the website or the services offered through the website.
 

  • Modification
    We may modify these terms at any time. Neferzizi reserves the right, at its discretion, to modify this Agreement, fees, charges, terms or any site content at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by the User following such notification constitutes the User's acceptance of the terms and conditions of changes as modified. The modified terms will come into effect as soon as they are posted on the website. The use of the website or any services provided through the website after that point will be subject to the modified terms. Your provision of any payment details deem that the terms are accepted by you, the buyer.

  • Conditions of Order
    Neferzizi allows you to access your Images through your Account. However, please note that:
    • Designs, Images and Content
      • You may submit, transfer or upload digital designs, images, pictures, data, text, photographs, graphics, messages, or other material (the “Content”) to the website yourself and store a copy with license to Neferzizi to work with it.
      • You confirm to Nefrzizi you own or have permission to use the content.
      • You retain all intellectual property rights, including copyright, to the content that you have uploaded to the website or emailed to us. We may delete, remove or refuse to display any at our sole discretion.
      • Images uploaded by you or by us on your behalf which are then turned into a custom product may (subject to the restrictions in these terms) be made available for viewing to other users of this site for display in our gallery only with your expressed permission.
      • We may display, modify, print, transmit, distribute or delete any of the images that you upload or email to us, provided that this is necessary in order to provide any of the service offered by us via the website or is otherwise allowed by these terms.
      • In the course of storing your images, we reserve the right to apply various techniques to make generally accepted improvements to the quality of the image such as: removal of “red-eye”, brightness adjustments and enhancement; and detail enhancements.
      • You accept that a design (except vector) or photograph when enlarged may lose some definition and that colour variation may occur in finished item.
      • You are advised to keep backups of all content provided to us. It is up to you to keep backup copies of content uploaded by you or emailed to us. We will not be responsible for keeping backups or for loss of, deletion or corruption of any content.
      • We may without notice and at our sole discretion delete or remove any content that has been uploaded, emailed or submitted for printing in breach of these terms. We may refuse to provide any further services to anyone who breaches these terms. You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of: any use by you or your guests of this website in breach of these terms, any claim that the uploading or emailing of any content by you or on your behalf is an infringement of any third party's copyright, trademark or other intellectual property rights. This includes any claim that the processing, printing or other dealing with by us, in accordance with these terms, of any images uploaded or emailed by you or on your behalf is an infringement of any third party's copyright, trademark or other intellectual property rights.
      • It is a condition of allowing you to use the website and any services offered through it, that you have the right to copy, upload or otherwise deal with content in relation to the website and to allow us to process and otherwise deal with the content in accordance with these terms. You may not upload, email to us, request us to print or otherwise deal in relation to the website with any content unless you have the right to do so and to allow us to use such content or other material in accordance with these terms. For example, you may not take content from another website or other publication and do anything with them unless you have the permission of the relevant rights owner.
      • You are not allowed to upload, email to us or order products of any content which contains pornographic, obscene, indecent or offensive material, promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age, or that may incite hatred or violence against any person or group, blasphemous material, defamatory or otherwise actionable material, images of any criminal act, material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party, material that breaches any applicable laws or legislation. We may at our discretion contact law enforcement authorities if we believe that anything unlawful is occurring or has occurred in relation to the website (including the uploading or emailing of any images in breach of the above restrictions). We may provide copies of any relevant content or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us.
      • You shall ensure your content does not infringe anyone’s privacy or data protection rights; in particular, you must ensure you have the right to depict any person who appears in an image that you upload to the Site and to authorise the subsequent use of it; misrepresent the User's identity in any way or impersonate any person; including any material containing personally identifying information about another person, such as their real name, address, phone number, or email address, except with the written approval of that person; harass, upset, embarrass, alarm or annoy any person.
      • Although we prohibit the upload of images and other user content which infringes our content rules, we cannot control and monitor or pre-screen the use of our site. We may without notice delete any image or other user content which appears to breach our content rules or prevent any user of services (including purchase of products) which includes any such image or user content.
    • Confirmation of order
      • You are responsible for ensuring all details submitted at time of checkout is accurate and complete, in order for us to provide the Service you require. These details include, but are not limited to: name, address, contact telephone number, mobile number, email address, payment details, product size and specifications and any content uploaded.
      • Once you have placed an order for any goods or services via this website using the Service, the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post.
      • The decision as to whether to accept any order from you is at our discretion and we are not bound to do so.
      • We may, at our sole discretion, refund all or a proportion of the payment made in respect of the order concerned but reserve the right to charge in full as if the products had been dispatched.
    • Pricing and discounts
      • We set prices and display these prices on the website. Shipping costs are shown separately. We may at times, change our price at our sole discretion, changes will be reflected on the website.
      • Any changes to your order may incur additional fees and we will contact you either via email or phone to arrange payment.
      • Offer codes may be published from time to time as part of a promotion. Offer codes may provide a free item or a discount on part of an order.
      • Offer codes can only be used for online orders placed through this website. A maximum of one offer code can be used per order. Unless otherwise specified, postage and packing charges will still apply to orders subject to an offer code. Further conditions may apply and if so, will be published with the relevant offer code.
    • Changes to your order/Cancellations
      • Within 30 minutes: we wait 30 minutes after you place your order before we start production. Within these 30 minutes you are welcome to contact us via live chat if you wish to edit your order or if you change your mind. Our friendly customer service team will be more than happy to help and can offer a full refund if you decide to cancel. If at any point within these 30 minutes you proceed with your order by using the "Check Design" function in your account this will be confirmation that you are happy with production to go ahead. From the point you click "Proceed", edits, changes, or cancellations are not possible any longer and we cannot provide any refund.
      • After 30 minutes: we handmake every product and personalise it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials, and the workforce time specifically for your order. Due to this it is sadly too late to make any changes to your order or to edit your design. If you still wish to cancel after 30 minutes of placing an order, a mandatory 20% charge will incur.
      • You accept we exercise a degree of license to edit images to fit and to achieve the very best results. Neferzizi is not obliged to make these adjustments and does so without liability in order to help to achieve the best results.
      • We may contact you via email or phone to query, make changes to or confirm your designs before we proceed with production of your order. If you do not respond to our queries, this may cause delay to your order. If we contact you with queries about your order it is because we deem it necessary in order to provide the Service. We are not obliged to contact you about your order during production.
      • Please note that we are sorry we cannot retrospectively add any discount or promo code. It has to be done automatically or not at all. If you have forgotten to add a promotional discount to your order, we will not be able to add this afterwards.
    • Production of products
      • Production times serve as an estimated timeline and do not warrant that the products will be produced and shipped by a specific date. We will do our best to meet this timeline.
      • All Product Sizes are expected to be accurate, but due to the nature of making customised products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this website.
      • Occasionally we may, at our sole discretion, substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.
      • All Promotional Images of our products are good likenesses for what we produce. We do not warrant that the final item will be exactly as per the images contained in this website. There are often improvements made to products that are not visible in the promotional photographs.
      • To maintain continuity of the Service we reserve the right to use alternative materials in production, to those stated on the website.
    • Delivery
      • For full information and terms see our delivery information.
      • Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and we do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines. Over 96% of our products are delivered inside our quoted timelines.
      • Shipping to anywhere outside the EU may attract local customs and duty charges, which are beyond our control are based on the customs laws of the receiving territory. We are not obliged to indemnify such costs should they arise, and they will become a matter for the recipient
    • Returns
      We have different rules for the cancellation and return of your purchase dependant on if it is a personalised or non-personalised product. Please see below.
      • You have the right to cancel your contract for the purchase of a non-personalised product, if you notify us of the cancellation no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and you must pay for the return of the unused non-personalised product to our nominated address.
      • You do not have the right to cancel products that are personalised as the products have been made to your specific requirements. However, for personalised products ordered from our site we allow a 30-minute period in which you can either amend or cancel your order.
      • This 30 minutes begins from when you receive your confirmation email or when you see the order summary “Thank you, your order is confirmed” on your screen. After this time period your order will enter our production workflow and cannot be changed.
      • As per English law, the goods cannot be returned because they were made according to your specifications or were personalised by you.
      • In the unlikely event of a manufacturing fault, it will be repaired or replaced free of charge.
      • Manufacturer faults cover scratches on the product, stitching issues and hemming issues. We, the manufacturer, will decide what falls under manufacturer faults.
      • All orders made through wholesale accounts are regarded as Business-to-Business contracts and are not covered by Consumer rights act as wholesale accounts are regarded as businesses. Businesses cannot expect a legal remedy in respect to Fair wear and tear, misuse or accidental damage, or if they decide that they no longer want the item.
      • We may, at our discretion, look into other solutions.
      • For more information see our returns policy.
      • Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive.
    • Termination
      • We may terminate your order without notice at our sole discretion. We will refund any monies due in such a circumstance.
      • Neferzizi may discontinue its service or terminate the agreement at Neferzizi’s sole discretion and you accept Neferzizi shall not be liable for any incumbent orders, legacy investments (for example PR or photo shoots, retail orders), or brand equity enjoyed until the termination. Neferzizi may at its sole discretion provide a bridge to remedy any final measures as a gesture of goodwill only.
         
    • Use of Services
      • Access
        • You may access any part of the website that is not password protected. Access to some parts of the site is only available if you have a valid password.
        • You may not access these areas without a valid password.
        • You must keep your password secure at all times.
        • You will be responsible for any damage caused by unauthorised access resulting from your failure to keep your password secure.
        • We may revoke your access at any time, without warning, at our sole discretion.
      • Illegal use and harm to our system
        • You may not use the Service to break the law. You agree that you will not use the Service to violate any laws set out under English Law.
        • You agree not to interfere with or attempt to disrupt the Service by distributing a virus or harmful code into our platforms or other programs.
      • Reproduction of site content
        • You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the website.
        • You are not allowed to use the website (or to copy or use any material from the website) for any commercial purpose other than to conduct a commercial transaction with Neferzizi.
        • You are not allowed to remove any copyright, trademark or any other intellectual property notices contained in the original material from any material copied or printed off from the website.
      • Operation of website
        • We may change the format and content of the website (or any products or services offered by this website) at any time.
        • We may terminate or suspend the operation of this website (or terminate or suspend the provision of any products or services offered via this website) for support or maintenance work, in order to update the website content or for any other reason. We may do this at any time and without notice.
        • You are advised to keep backups of all material provided to us. It is up to you to keep backup copies of images uploaded by you or emailed to us.
        • We will not be responsible for keeping backups or for loss of, deletion or corruption of any images or any other material.
      • Data protection

        • Personal data provided to us through this website will only be used in accordance with our privacy policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.
        • Feedback and Testimonials: Publication of all feedback, testimonials and letters is subject to our terms for submission of works to us (past and present), namely that, if your written feedback is used, all current and future rights that exist in your feedback will be retained by you, and we and those authorised by us shall have the irrevocable, assignable right to exercise all such rights in any publication or service and in any current or future media worldwide. We may shorten or edit your feedback, allowing only abbreviated personal info for publication.
           
      • Sellers and Drop-shippers
        • General
          • Terms under this section (“Sellers and Drop-shippers”) apply if you create products with Neferzizi's design tools and/or post for sale a Design to be displayed and/or offered for sale on websites owned or operated by or for Neferzizi (the "Site" incl. mobile). "Design" means all artwork, photographs, sketches, drawings, text, stitch files, digital images or product specifications that you send to nominated address for placement on the Site or on physical or electronic products made by or for Neferzizi ("Products").
          • If you sync your store with a 3rd party website, via our API, integration or by any other means, you accept full responsibility for the content posted on the site and operation of that site. You are solely responsible for providing your end-customers who purchase via your 3rd party site with any customer service they may require.
          • Neferzizi store will only be visible on our marketplace following approval by Neferzizi of all store content, we may at any time and at our sole discretion remove or edit any content from our site, with or without warning.
          • If you are using our API to connect your Neferzizi store to another web platform or e-commerce provider Neferzizi is solely responsible for its service.
          • The commission paid to sellers is calculated after 20% of the sale is deducted for Taxes, Customs and Duty Fees, and excess delivery admin fee, for local administration.
        • Pricing
          • Neferzizi determines the general price at which Products are sold on the Site and affiliated sites. You can see Neferzizi's standard retail prices on Neferzizi web pages and volume discounts may apply.
          • In some cases, you can volunteer to increase the retail price, and potentially earn more commission. The actual retail price for Products incorporating your Designs may then vary as will your commission.
          • You can change your Product Price at any time and the changes that we receive will go into effect as determined by Neferzizi.
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        • Payment
          • For Payments of Earnings, see the Neferzizi User Agreement. Put simply you will be paid 14 days after each sale is delivered as ‘signed for’ by customer. Payment will be automated via PayPal.
        • Payment Communications
          • Neferzizi can notify you of sales made through your Neferzizi store via email when a customer has placed the order. Neferzizi can also send a remittance notice when your Royalty is ready to be paid (14 days after each sale is delivered as ‘signed for’ by customer).
          • Neferzizi will send, via email, a remittance notices once funds have been transferred to you. If you are VAT registered, you will need to send an invoice to us before we can send the remittance notice. In addition to online sales reports in your Neferzizi account, Neferzizi will email a sales report either weekly, fortnightly or monthly.
        • Marketing and Promotions
          • Neferzizi may market, promote, and sell Products on the Site, on other websites, and/or through distributors and wholesale or retail channels. Neferzizi may run promotions (including volume discounts and special sales discounts).
          • Neferzizi is responsible for the cost of promoting the offer and producing and fulfilling the orders, and you acknowledge that your Royalty will be based on the amount of revenue Neferzizi receives for the sale of Products.
        • Release
          • If you have a dispute with one or more users or Sellers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. The Agreement does not create any rights under the Contract (Rights of Third Parties) which are enforceable by any person who is not a party to this Agreement.

 

  • Trademark
    • If you use any of our trademarks in reference to our services and/or products, you must include a statement attributing that trademark to us.
    • You must not use any of our trademarks
      (a) in or as the whole or part of your own trademarks;
      (b) in connection with activities, products or services that are not ours;
      (c) in a manner that may be confusing, misleading or deceptive;
      (d) or in a manner that disparages Neferzizi or its information, products or services (including the Site).

  • Indemnity
    Neferzizi including its staff, directors, agents, venture partners, associates or other officers must be held protected from any claim or demands made by any third party caused by or arising from your breach of this agreement. You will indemnify Neferzizi for any demands or claim including reasonable legal fees arising from such a claim for your violation of law or any rights of a third party.
     
  • Law and jurisdiction
    We are reasonable and fair in our approach and should we find ourselves in dispute, we will try discussion and dialogue at first consideration for a speedy resolution. Beyond that, we will try arbitration and alternative dispute resolution procedures. If all reasonable resolution ideas are exhausted within a reasonable time frame, then these terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law for which you and Neferzizi submit for jurisdiction. In the event of any dispute arising in relation to these terms or in relation to the provision of any goods and services by us, the English courts will have exclusive jurisdiction over such dispute.
     
  • General
    This agreement does not form an agency, joint venture, employer and employee status, franchiser and franchisee relationship or legal partnership. This agreement may be assigned or transferred at any time by Neferzizi.

  • Termination: Neferzizi may discontinue its service or terminate the agreement at Neferzizi’s sole discretion and you accept Neferzizi shall not be liable for any incumbent orders, legacy investments (for example PR or photo shoots, retail orders), or brand equity enjoyed until the termination. Neferzizi may at its sole discretion provide a bridge to remedy any final measures as a gesture of goodwill only.